Luxury Client Relationship Specialist
5 days ago
Cloud Counselage Pvt Ltd is a technology-driven, product-based luxury interior designing start-up offering best-in-class packages to its employees.
Job Title: Luxury Client Relationship Specialist
Location: Kanjurmarg/Marine Drive, Mumbai WFO 6 days/week
The estimated salary for this role is ₹1,200,000 - ₹1,500,000 per annum based on industry standards and the location.
Job Description:We are looking for an experienced client liaison professional with 2+ years of experience in handling high net worth clients in the luxury sector. The ideal candidate should have excellent communication and interpersonal skills, proficiency in Microsoft Office, and basic knowledge of any ERP system.
- Attend to all client phone call enquiries received from various sources.
- Validate client information as per our criteria and record it in internal databases.
- Fix appointments for clients to visit our experience centre, meet them once they arrive, and be their intermediary between design teams and initial requirements.
- Schedule and coordinate meetings with clients, provide a tour of the experience centre if needed, follow up with clients, and reschedule if another visit is required.
- Keep accurate records and maintain data of all meetings and visits.
To excel in this role, you must have:
- A proven track record of handling high net worth clients in the luxury sector for 2-3 years.
- Excellent verbal and written communication skills.
- Passion and dedication towards client servicing.
We offer:
- Best-in-class packages.
- 21 paid holidays and 15 public holidays.
- Insurance.
- Tech tools and assets.
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