Luxury Jewellery Relationship Manager

21 hours ago

Mumbai, Maharashtra, India HR Interface Executive Search Services Full time
About Our Client

Our client is a renowned luxury jewellery retail brand celebrated for its exceptional craftsmanship and timeless designs.

With a legacy of creating exquisite pieces, the company has established itself as a leader in the industry. Their flagship brand offers a sophisticated shopping experience, drawing discerning customers from across the country including celebrities & the elite.

The Ideal Candidate

We are seeking an experienced Client Relationship Manager to join our team in Bandra (West), Mumbai.

You will be responsible for building strong relationships with our luxury industry target audiences and providing a seamless experience to clients from the moment they enter the store until their purchase is completed.

Key Responsibilities
  • Client Interaction: Handle inbound client queries, schedule appointments, and maintain high-quality engagement with HNI clients, ensuring a luxury experience.
  • Client Data Management: Maintain and update client information in the CRM system, ensuring accuracy and timeliness.
  • Support Sales Teams: Act as a bridge between clients and internal sales teams, ensuring smooth communication and follow-up.
  • Engage with Online and Offline Leads: Manage incoming online queries from brand campaigns and offline leads from trade shows & roadshows organized by the marketing team.
  • Customer Service Excellence: Provide a seamless experience to clients from the moment they enter the store until their purchase is completed, ensuring client needs are proactively addressed.
  • Relationship Building: Cultivate and nurture long-term relationships with clients, making each visit to the store personalized and memorable.
  • Problem Solving: Proactively resolve client concerns and complaints in a professional and efficient manner, reinforcing the brand's image of excellence.
Requirements
  • Minimum 4 to 8 years of experience in client relationship management, preferably in luxury hospitality / luxury retail or high-end sectors such as jewellery, watches, lifestyle products, or high-end clothing.
  • Proven ability to manage HNI clients and build strong relationships in the luxury sector.
  • Excellent communication and interpersonal skills with a high level of personal impact and presentation.
  • Strong customer service orientation with a passion for delivering exceptional client experiences.
  • Knowledge of CRM systems and client data management.
  • Ability to work well in a team and collaborate across functions to ensure client satisfaction.
Compensation and Benefits

Upto 15 LPA

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