High-End Jewellery Client Relationship Manager

18 hours ago


Mumbai, Maharashtra, India HR Interface Executive Search Services Full time
About the Role
We are seeking a skilled and experienced Client Relationship Manager to join our team at HR Interface Executive Search Services. This is an exciting opportunity to work with a leading luxury retail brand, leveraging your expertise in client relations and relationship management.

Responsibilities
As a Client Relationship Manager, you will be responsible for handling inbound client queries, scheduling appointments, and maintaining high-quality engagement with High Net Worth (HNW) clients. You will also be expected to manage client data in our CRM system, ensuring accuracy and timeliness. Additionally, you will act as a bridge between clients and internal sales teams, ensuring smooth communication and follow-up. You will engage with online and offline leads, manage incoming online queries from brand campaigns, and ensure a seamless lead transition from incoming queries to satisfied customers. You will provide exceptional customer service, proactively addressing client needs and concerns. You will cultivate and nurture long-term relationships with clients, making each visit to the store personalized and memorable. Finally, you will resolve client complaints in a professional and efficient manner, reinforcing the brand's image of excellence.

Requirements
To be successful in this role, you should have a minimum of 4 to 8 years of experience in client relationship management, preferably in luxury hospitality or high-end sectors such as jewellery, watches, lifestyle products, or high-end clothing. You should possess excellent communication and interpersonal skills, a high level of personal impact, and presentation skills. You should have a strong customer service orientation and a passion for delivering exceptional client experiences. You should also have knowledge of CRM systems and client data management.

What We Offer
We offer a competitive salary package, including a base salary of up to ₹15 LPA, depending on experience. In addition, we offer benefits such as health insurance, retirement savings plan, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Our ideal candidate will have a proven track record of success in client relations, excellent communication and interpersonal skills, and a strong customer service orientation.

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