Enterprise Solutions Business Manager

4 weeks ago


Gurgaon, Haryana, India Truecaller Full time
About Truecaller

At Truecaller, we're on a mission to make communication smarter, safer, and more efficient. Our goal is to build trust everywhere by providing innovative services that keep you safe from fraud, harassment, and scam calls or messages.

We're the top 20 most downloaded apps globally and the world's #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities and over 400 million active users per month.

Job Description

We're looking for an experienced Senior Customer Success Manager to join our team in Gurugram, India. This role will play a key part in building a scalable and velocity-driven world-class customer success function in our Enterprise Solutions Business Unit.

Key Responsibilities:
  • Account servicing and task prioritizing
  • Building and nurturing relationships with customers and key personnel within customer companies post-sales cycle
  • Helping customers onboard seamlessly on Truecaller's enterprise product with complete process compliance
  • Developing and maintaining customer relationships, ensuring all assigned customer accounts are obtaining value and responsible for customer satisfaction
  • Understanding product feedback from customers and working with the product team for evaluation and action
  • Co-owning with the Sales team to identify opportunities for sales upgrades and cross-sells
  • Proactively managing churn across customers
  • Conducting joint business reviews to ensure customers are satisfied with Truecaller's enterprise products and services
Requirements:
  • 6+ years of professional experience
  • 4+ years of good track record of working with a high-velocity Customer Success team
  • Good experience in SaaS/Software product domain
  • Strong collaboration and interpersonal skills that delight customers and inspire fellow team members
  • Ability to effectively interact with customers of various sizes from a wide variety of sectors
  • Ability to use automation tools as part of the customer success life cycle
  • Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment
  • Excellent communication and negotiation skills
  • Ability to work well with teams
  • A customer-oriented attitude who drives results and achieves high levels of customer satisfaction
  • Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem-solving, and planning
What We Offer

We offer a competitive salary of ₹25,00,000 - ₹35,00,000 per annum, depending on experience, plus a great compensation package, including:

  • 30 days of paid vacation
  • Flexible working hours
  • Private health insurance
  • Parental leave
  • Telephone bill reimbursement
  • Udemy membership to keep learning and improving
  • Wellness allowance

We believe in an inclusive workplace where everyone can bring their unique perspectives and ideas. If you're passionate about building a better communication future, we want to hear from you



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