Telco Training Specialist
24 hours ago
At Prodapt, we are seeking a highly skilled Telco Training Specialist to join our team.
The ideal candidate will be responsible for developing and delivering comprehensive training programs to equip agents with the skills and knowledge required to deliver exceptional customer service and technical support. This role involves designing engaging training sessions on Telco products, troubleshooting processes, and customer service excellence.
This position is perfect for individuals who are passionate about learning and development, with a strong ability to inspire and empower teams to excel in a fast-paced call center environment.
Key Responsibilities:
- Design and Deliver Training Programs: Develop and implement training sessions that cater to diverse learner needs, ensuring agents are equipped with the necessary skills and knowledge to succeed.
- New Hire Onboarding: Manage new hire onboarding programs to ensure seamless integration and provide targeted feedback for continuous improvement.
- Monitor and Assess Performance: Evaluate agent progress through regular assessments and provide actionable feedback to drive growth and development.
- Develop and Maintain Training Materials: Create high-quality training resources, including manuals, guides, and e-learning content, to support ongoing learning and skill-building.
- Collaborate for Operational Success: Work closely with supervisors, quality assurance teams, and product managers to address skill gaps and align training initiatives with business objectives.
Requirements:
- A minimum of 3+ years of experience in a training role, preferably within a call center or Telco environment.
- Strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
- Exceptional communication and presentation skills, with the ability to engage diverse learners.
- Experience with Learning Management Systems (LMS) and e-learning tools is highly desirable.
- Ability to adapt in a fast-paced environment and manage multiple training initiatives simultaneously.
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, to attract top talent and reward dedication.
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