Prodapt | Process Trainer
15 hours ago
Overview:
The Senior Process Trainer plays a vital role in equipping agents with the skills and knowledge required to deliver exceptional customer service and technical support. This position focuses on developing and facilitating training programs, supporting new hire onboarding, and ensuring continuous learning to meet the evolving demands of Telco customers and technology. The ideal candidate is passionate about learning and development, with the ability to inspire and empower teams to excel in a fast-paced call center environment.
Responsibilities:
- Design and Deliver Training Programs: Create and conduct engaging training sessions on Telco products, troubleshooting processes, and customer service excellence.
- New Hire Onboarding: Manage onboarding programs to ensure new hires are well-prepared with the technical and soft skills needed for success.
- Monitor and Assess Performance: Track agent progress through evaluations, provide targeted feedback, and implement development plans for continuous improvement.
- Develop and Maintain Training Materials: Create manuals, guides, and e-learning content, ensuring training resources remain current with product and process updates.
- Collaborate for Operational Success: Work closely with supervisors, quality assurance teams, and product managers to address skill gaps and align training with business goals.
Requirements:
- 3+ years of experience in a training role, preferably within a call center or Telco environment.
- Strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
- Exceptional communication and presentation skills, with the ability to engage diverse learners.
- Experience with Learning Management Systems (LMS) and e-learning tools is a plus.
- Ability to adapt in a fast-paced environment and manage multiple training initiatives simultaneously.
-
Cloud Data Engineer with Hadoop Experience
12 hours ago
India Prodapt Full timeCloud Data Engineer at ProdaptAbout the RoleWe are seeking a highly skilled Cloud Data Engineer to join our team. As a Cloud Data Engineer, you will be responsible for designing, building, and maintaining large-scale data processing systems on cloud platforms such as Google Cloud.You will work closely with cross-functional teams to develop and implement data...
-
Prodapt | Python Developer | india
2 weeks ago
india Prodapt Full timeIn-depth understanding of the Python software development stacks, ecosystems, frameworks and tools such as Numpy, Scipy, Pandas, Dask, spaCy, NLTK, sci-kit-learn and PyTorch.Experience with popular Python frameworks such as Django, Flask or Pyramid.Knowledge of data science and machine learning concepts and tools.A working understanding of cloud platforms...
-
Prodapt | Python Developer | india
2 weeks ago
india Prodapt Full timeIn-depth understanding of the Python software development stacks, ecosystems, frameworks and tools such as Numpy, Scipy, Pandas, Dask, spaCy, NLTK, sci-kit-learn and PyTorch. Experience with popular Python frameworks such as Django, Flask or Pyramid. Knowledge of data science and machine learning concepts and tools. A working understanding of cloud platforms...
-
Prodapt | Python Developer | india
2 weeks ago
india Prodapt Full timeResponsibilities: In-depth understanding of the Python software development stacks, ecosystems, frameworks and tools such as Numpy, Scipy, Pandas, Dask, spaCy, NLTK, sci-kit-learn and PyTorch. Experience with popular Python frameworks such as Django, Flask or Pyramid. Knowledge of data science and machine learning concepts and tools. A working understanding...
-
Prodapt | Python Developer | india
2 weeks ago
india Prodapt Full timeResponsibilities:In-depth understanding of the Python software development stacks, ecosystems, frameworks and tools such as Numpy, Scipy, Pandas, Dask, spaCy, NLTK, sci-kit-learn and PyTorch.Experience with popular Python frameworks such as Django, Flask or Pyramid.Knowledge of data science and machine learning concepts and tools.A working understanding of...
-
Telco Training Specialist
12 hours ago
India Prodapt Full timeAt Prodapt, we are seeking a highly skilled Telco Training Specialist to join our team. The ideal candidate will be responsible for developing and delivering comprehensive training programs to equip agents with the skills and knowledge required to deliver exceptional customer service and technical support. This role involves designing engaging training...
-
Prodapt | Big Data Platform Engineer
15 hours ago
india Prodapt Full timeRoles and Responsibilities: Understand the requirements from Cloud user (Developers/Data scientists/Data analysts) and work with platform/infra teams to onboard their solutions in BigQuery or DataProc platforms.Create BQ datasets, Compute projects, Hive tables, GCS buckets and Service accounts etc.Grant access to BQ datasets, GCS buckets and Hive tables...
-
Prodapt | Operations Manager
14 hours ago
india Prodapt Full timeRoles and Responsibilities:Lead and Manage Contact Centre Operations: Oversee the day-to-day operations of the Omni Channel Contact Centre, ensuring seamless integration of all communication channels. Monitor and maintain service levels, productivity, and quality standards.Team Leadership: Manage, mentor, and develop a high-performing team of agents, team...
-
Sales and Process Excellence Trainer
4 days ago
India Emeritus Full timeAbout the RoleWe are seeking a highly skilled Sales and Process Excellence Trainer to join our team at Emeritus. In this role, you will be responsible for delivering high-quality training sessions to our sales team, ensuring they have the necessary skills to excel in their roles.
-
CredFlow | Process Trainer
2 days ago
india CredFlow Full timeJob Description: Process Trainer – Lending Segment (Business Loan)Position Title: Process Trainer – Lending Segment (Business Loan) Location: Noida Experience Required: 4-8 years in training, specifically in the lending domain (Loans preferred) Employment Type: Full-timeRole Summary:We are seeking a dynamic and experienced Process Trainer to join our...
-
CredFlow | Process Trainer
2 days ago
india CredFlow Full timeJob Description: Process Trainer – Lending Segment (Business Loan) Position Title: Process Trainer – Lending Segment (Business Loan) Location: Noida Experience Required: 4-8 years in training, specifically in the lending domain (Loans preferred) Employment Type: Full-time Role Summary: We are seeking a dynamic and experienced Process Trainer to...
-
CredFlow | Process Trainer
2 days ago
india CredFlow Full timeJob Description: Process Trainer – Lending Segment (Business Loan) Position Title: Process Trainer – Lending Segment (Business Loan) Location: Noida Experience Required: 4-8 years in training, specifically in the lending domain (Loans preferred) Employment Type: Full-time Role Summary: We are seeking a dynamic and experienced Process Trainer to...
-
Data Science Trainer
1 day ago
India Irizpro Training Institute Full timeRole Description This is a full-time on-site role for a Data Science Trainer at Irizpro Training Institute in Pune. The Data Science Trainer will be responsible for conducting data science and data analytics concepts, and creating lesson plans to engage students in the learning process. Qualifications Science Education, Physics, and Mathematics...
-
Sales Trainer
2 months ago
india Mentor Match Full timeJob Overview:We are looking for an experienced Sales Trainer with a strong background in EdTech and at least 2 years of experience in training sales teams. The ideal candidate must have experience training sales executives who operate in international markets, particularly the US, UK, and Middle East (ME). The Sales Trainer will develop training programs to...
-
Retail Trainer
6 months ago
India Jumbotail Technologies Full timeAs a Retail Trainer at Jumbotail you will- Visit the stores on a regular basis to design relevant, effective and targeted training programs for employees. - Prepare weekly, monthly, quarterly & annual training calendar to include scheduled training activities. - Conduct surveys with managers and employees at all levels to identify and assess training and...
-
Sales trainer
2 months ago
India Mentor Match Full timeJob Overview: We are looking for an experienced Sales Trainer with a strong background in Ed Tech and at least 2 years of experience in training sales teams. The ideal candidate must have experience training sales executives who operate in international markets, particularly the US, UK, and Middle East (ME). The Sales Trainer will develop...
-
Trainer - Lidar/ADAS
1 day ago
India iMerit Technology Full timeProcess Trainer- Lidar experience - 4 - 8 years Position Description: As a high GT and Simulation Trainer, you will be responsible for designing, developing, and delivering training programs in 2D & 3D with high simulation technology using different computer programming and languages. The Trainer's role is crucial in ensuring participants are...
-
Sales Trainer
2 months ago
India Mentor Match Full timeJob Overview: We are looking for an experienced Sales Trainer with a strong background in EdTech and at least 2 years of experience in training sales teams. The ideal candidate must have experience training sales executives who operate in international markets, particularly the US, UK, and Middle East (ME) . The Sales Trainer will develop training...
-
MSX International | Paintshop Trainer
2 days ago
india MSX International Full timeThe responsibilities would include:On-site delivery and training : Paint Repair tech, SA & SM.Process Review & Action planning with dealershipRepair Process Implementation; Liaise with Paint suppliers and organize paint repair OJTs/CertificationManpower tracking at dealership (Monthly)Skill Matrix Assessment & Training need...
-
BrightCHAMPS | Sales Trainer
2 days ago
india BrightCHAMPS Full timeJob Description: Sales TrainerPosition: Sales Trainer Location: Bangalore Work Schedule: Work from office, Flexible Shifts, 6 Days WorkingJob Summary: We are seeking a dynamic and experienced Sales Trainer to join our team. The ideal candidate will play a key role in enhancing the performance and productivity of our sales team by delivering effective...