Training Development Manager
23 hours ago
Job Title: Training Development Manager
About the Role:
- We are seeking an experienced Training Development Manager to lead our team of communication coaches in Hyderabad.
Key Responsibilities:
- Motivate and mentor team members in a dynamic environment.
- Manage a group of communication coaches.
- Develop and implement training programs to enhance communication skills.
- Assess priorities daily, considering expected engagement volumes.
- Channelize existing resources into internal segments based on volume surges.
- Prove Service Management Expertise for long-pending cases, ensuring quick closure.
- Mitigate concerns causing delay in engagement progressions.
- Cocher and mentor the team regularly.
- Pick up and drive smooth closure of escalated engagements.
- Draft and execute achievement-driven incentive plans.
- Drive Training and Quality teams by providing inputs to improve floor performance.
- Prepare and present SLA/KPI and metric-driven dashboards/reports for internal and external reviews.
- Prepare/update audit sheets as per business/client requirements.
- Lead Governance/Escalations calls with clients.
Requirements:
- Graduates with experience in international Chat/Voice process, preferable Telco experience.
- Excellent Communication skills.
- Good command over spoken and written English.
- Ready to work in a 24*7 environment.
- Flair for Customer Service, Technical, Billing & Sales.
- Persuasive Speaking Skills- able to understand customer needs and add value to clients by selling aggregated values.
- Highly energetic and self-motivated- able to keep a positive attitude despite customer objections.
- Customer Focus- taking action to exceed customer expectations.
- Multi-Tasking- accurately and efficiently performing multiple responsibilities and frequently moving from one activity to another without losing focus and impacting client satisfaction efficiently.
- Ownership- taking responsibility for one's own actions and holding others accountable for theirs.
- Positive Attitude- viewing the world in a positive and optimistic manner.
- Problem Solving- being able to resolve problems involving people, things, and processes.
- Processing Speed- quickly interpreting and responding to information.
- Quality Focus- paying attention to small differences, mistakes, or defects.
- Sales Focus- influencing customers' decisions by creating an environment where their needs are matched to products and services provided.
- Integrity- possessing principles and values that guide behavior in a fair and honest manner.
Salary: ₹12.50 lakhs - ₹15.00 lakhs per annum (estimated).
Location: Hyderabad.
-
india AiRBUZZ Training Solutions Full timeCompany Description AiRBUZZ Training Solutions is a premier aviation training institute founded by seasoned airline professionals in Mumbai, India. The institute offers a range of courses for aspiring pilots, cabin crew, and ground staff, leveraging the founders' industry expertise and network. With a vision to create a sophisticated and professional...
-
india AiRBUZZ Training Solutions Full timeCompany DescriptionAiRBUZZ Training Solutions is a premier aviation training institute founded by seasoned airline professionals in Mumbai, India. The institute offers a range of courses for aspiring pilots, cabin crew, and ground staff, leveraging the founders' industry expertise and network. With a vision to create a sophisticated and professional training...
-
General Manager | General Manager | india
2 weeks ago
india General Manager Full timeThe ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. ResponsibilitiesProvide leadership and direction to a team of people Manage operations and finances of business Recruit and...
-
Civil Engineer Training Expert
2 days ago
India Jnanainfotech training institution Full timeCivil Trainer Job DescriptionWe are seeking a knowledgeable and experienced Civil Trainer to join our training institution at Jnanainfotech.The ideal candidate should have a strong technical background, excellent communication skills, and the ability to mentor students and professionals effectively.Key Responsibilities:Training Delivery: Conduct...
-
Business Development Manager
1 day ago
India AiRBUZZ Training Solutions Full timeCompany Description AiRBUZZ Training Solutions is a premier aviation training institute founded by seasoned airline professionals in Mumbai, India. The institute offers a range of courses for aspiring pilots, cabin crew, and ground staff, leveraging the founders' industry expertise and network. With a vision to create a sophisticated and professional...
-
india Jnanainfotech training institution Full timeJob Description: Civil Trainer for Training Institute Position: Civil Trainer Location: Vijayanagar Bangalore Employment Type: Full-time Overview: We are seeking a knowledgeable and experienced Civil Trainer to join our training institute. The trainer will be responsible for delivering comprehensive training sessions in civil engineering, construction...
-
Training Manager
4 days ago
India Tales Hiring Full timeJob Title: Training Manager Job Description: As a Trainer, you will play a critical role in designing, delivering, and implementing a comprehensive Talent Management framework. You will be responsible for identifying a talent pool, managing their development paths through Individual Development Plans (IDPs), and ensuring effective learning and...
-
india Jnanainfotech training institution Full timeJob Title: Mechanical TrainerLocation: Vijayanagar Job Type: Full-timeOverview:We are seeking a highly skilled and motivated Mechanical Trainer to join our training institute. The ideal candidate will have a strong background in mechanical engineering and a passion for teaching. The Mechanical Trainer will be responsible for delivering high-quality training...
-
india Jnanainfotech training institution Full timeJob Title: Mechanical Trainer Location: Vijayanagar Job Type: Full-time Overview: We are seeking a highly skilled and motivated Mechanical Trainer to join our training institute. The ideal candidate will have a strong background in mechanical engineering and a passion for teaching. The Mechanical Trainer will be responsible for delivering high-quality...
-
india Jnanainfotech training institution Full timeJob Title: Mechanical Trainer Location: Vijayanagar Job Type: Full-time Overview: We are seeking a highly skilled and motivated Mechanical Trainer to join our training institute. The ideal candidate will have a strong background in mechanical engineering and a passion for teaching. The Mechanical Trainer will be responsible for delivering high-quality...
-
Training Manager
1 month ago
india The Leela Hyderabad Full timePosition OverviewReporting to: The General ManagerLocation: The Leela HyderabadDesignation: Training ManagerAbout The LeelaThe story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened. The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by providing unparalleled...
-
Training Manager
1 month ago
India The Leela Hyderabad Full timePosition Overview Reporting to: The General Manager Location: The Leela Hyderabad Designation: Training Manager About The Leela The story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened. The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by...
-
Training Developer
3 weeks ago
India Skill-Up Technologies Full timeJob SummaryWe are seeking a highly skilled Training Developer to join our team at Skill-Up Technologies. As an Instructional Designer, you will be responsible for creating engaging and effective learning experiences that cater to the diverse needs of our clients.About UsSkill-Up Technologies is a leading provider of innovative learning solutions. Our mission...
-
Training Manager
2 days ago
India Delhivery Limited Full time1.Plan and coordinate all onsite and virtual training activities of the corporate staff to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained. 2. Design and deliver training - both face to face and virtual training within time and...
-
Training and Development Manager
2 days ago
India BrightCHAMPS Full timeAbout the RoleWe are seeking a highly skilled Sales Trainer to join our team at BrightCHAMPS in Bangalore.As a Sales Trainer, you will play a crucial role in enhancing the performance and productivity of our sales team by delivering effective training programs, with a strong focus on On-the-Job Training (OJT) and sales performance monitoring.
-
Training and Development Manager
5 days ago
India MSX International Full timeJob DescriptionWe are seeking a seasoned Training and Development Manager - Sales & Product to join our team at MSX International. As a key member of our organization, you will be responsible for delivering impactful training sessions and driving business growth in the Automotive Industry.Key Responsibilities:Conduct Training Sessions: Facilitate 15 days of...
-
Blue Ocean Management Training | HR Officer
3 weeks ago
india Blue Ocean Management Training Full timeKey Responsibilities: Coordinate and manage the onboarding process for new employees. Maintain accurate and up-to-date employee files and HR records in both Arabic and English. Ensure that employee information, contracts, and documentation are properly organized and stored. Process and manage employee leave requests and absences in Zoho. Help employees with...
-
Manager biostatistics
1 month ago
India Manager, Biostatistics Full timePremier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...
-
Communication Training Manager
4 weeks ago
india IDfy Full timeAbout us: What is IDfy? IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business...
-
Communication Training Manager
4 weeks ago
India IDfy Full timeAbout us: What is IDfy? IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business...