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IT Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
The ideal candidate will have strong experience in server and network support, web/app server troubleshooting (Apache, NGINX, IIS, Tomcat, WebLogic, JBoss), cloud services, scripting, and ITSM tools like ServiceNow or BMC. Key responsibilities include:
- Provide technical support for network, server, and cloud infrastructure issues.
- Perform installation, configuration, and troubleshooting of web servers (Apache, NGINX, IIS) and application servers (Tomcat, WebLogic, JBoss).
- Monitor and manage system and application performance across multiple environments.
- Handle incidents, service requests, and changes using ITSM tools (ServiceNow, BMC Remedy).
- Collaborate with cross-functional teams for issue resolution and escalations.
- Execute server patching, maintenance, and upgrade tasks.
- Develop and maintain automation scripts using Python, Bash, or PowerShell.
- Generate system performance and health reports and assist with root cause analysis.
- Ensure compliance with IT policies, standards, and security.
Key Skills and Qualifications:
- 5-12 years of experience in L2 IT Support, Infrastructure Management, or Technical Operations.- Strong expertise in web servers (Apache, NGINX, IIS) and app servers (Tomcat, WebLogic, JBoss).
- Solid understanding of networking fundamentals, TCP/IP, DNS, load balancers, and firewalls.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP) basic provisioning, monitoring, and troubleshooting.
- Experience with scripting languages (Python, Bash, PowerShell) for automation and troubleshooting.
- Proficiency in ITSM tools like ServiceNow, BMC Remedy, or equivalent.
- Excellent problem-solving and communication skills.
- Willingness to work in shifts or on-call rotation if necessary.
Preferred Qualifications:
- Relevant certifications: AWS/Azure Fundamentals, RHCE, ITIL v4, or similar.- Familiarity with monitoring tools like Nagios, Zabbix, or Prometheus/Grafana.
- Basic knowledge of container technologies (Docker, Kubernetes) is a plus.
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