IT Support Service Engineer: Technical Solutions Specialist

1 week ago


Cochin, Kerala, India Axlelines Technologies Pvt. Ltd. Full time

At Axlelines Technologies Pvt. Ltd., we are seeking a highly skilled and experienced IT Support Service Engineer to join our team.

About the Role

This is a challenging and rewarding position that requires a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

The successful candidate will be responsible for providing top-notch technical support to our customers, troubleshooting and resolving complex technical issues, and ensuring that all technical aspects of our services are running smoothly.

Key Responsibilities
  • Assemble and configure desktop PCs and laptops for clients;
  • Perform basic repairs and maintenance on desktops and laptops, including hardware and software troubleshooting;
  • Install and configure operating systems, application software, and network equipment;
  • Provide technical assistance and support to clients via phone, email, or remote access;
  • Coordinate and manage maintenance contracts related to managed IT services;
  • Develop and maintain accurate documentation of technical procedures and solutions;
  • Collaborate with other teams to ensure seamless delivery of technical services.
Requirements

To be considered for this role, you must have:

  • A strong educational background in computer science, engineering, or a related field;
  • Minimum 2 years of experience in IT support and technical services;
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues;
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and colleagues;
  • Proficiency in Windows and Linux operating systems, as well as common software applications;
  • Ability to work independently and as part of a team, with minimal supervision;
  • Familiarity with IT service management principles and practices.
Benefits

We offer a competitive salary of ₹35,000 - ₹50,000 per month, depending on experience, plus benefits and opportunities for career growth and professional development.

Location

This position is based in [location], with the possibility of remote work arrangements.



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