Regional Service Delivery Lead

5 days ago


Kolkata, West Bengal, India beBeeProductivity Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Service Excellence Manager

This role is responsible for driving service excellence and improving customer satisfaction in our organization.

Key Responsibilities:
  • Provide product quality feedback and collaborate with R&D, plant, and vendor teams to resolve issues.
  • Develop diagnostic capabilities based on automotive electrical/electronics and resolve customer concerns.
  • Maintain dealership service workshop standards through established guidelines, processes, and audits.
  • Improve dealership capability by training dealer service personnel.
  • Establish, sustain, and improve service processes at dealerships for better customer service experiences.
  • Provide guidance on spares ordering, job card opening, and inventory management.
  • Conduct readiness checks for network expansion.
  • Offer regular customer feedback on products and competition.
  • Perform warranty audits and ensure seamless installation of charging stations.


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