Strategic Academic Operations Manager

4 days ago

Hyderabad, Telangana, India beBeeOperationsDirector Full time ₹ 9,00,000 - ₹ 12,00,000
Operations Director

We are seeking an accomplished Operations Director with 3-5 years of experience in managing and optimizing academic operations to join our team.

Key Responsibilities
  1. Performance Analysis & Reporting
    • Monitor and enhance Teacher Attendance Rate and Student Attendance Rate to ensure consistent learning delivery.
    • Track and design proactive interventions to retain students.
    • Measure and improve Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
  2. Operational Management
    • Ensure timely Report & Certification Dispatch with zero errors.
    • Efficiently manage Teacher Change Turnaround to minimize disruptions in learning.
    • Optimize Issue Resolution Time, ensuring quick response and closure of operational or customer issues.
  3. Feedback and Continuous Improvement
    • Develop and oversee Feedback Collection Coverage across students, teachers, and parents.
    • Analyze operational data to identify gaps, trends, and improvement opportunities.
    • Collaborate with cross-functional teams (Academic, Product, Sales, Customer Success) to drive excellence in processes.
  4. Team Leadership & Collaboration
    • Supervise and support the operations team to achieve daily, weekly, and monthly targets.
    • Implement SOPs, compliance checks, and best practices across all operational workflows.
    • Act as a bridge between management, teachers, and students to ensure smooth coordination.
Qualifications & Requirements
  • Bachelor's/Master's degree in Business Administration, Operations Management, or related field.
  • Minimum 3 years of experience in operations, preferably in edtech, education, or service-oriented industries.
  • Strong analytical skills with expertise in operational KPIs and performance dashboards.
  • Hands-on experience with CRM tools, LMS platforms, and reporting systems.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced, high-growth environment.

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