Customer Engagement Specialist

4 days ago

Gulbarga, Karnataka, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking a skilled and dedicated individual to fill the role of Customer Engagement Manager.

The selected candidate will be responsible for building and maintaining strong relationships with our customers, ensuring high satisfaction levels and delivering exceptional service.

This is a challenging opportunity for individuals who thrive in customer-facing roles and possess excellent communication and interpersonal skills.

About the Role:

  • Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with customers, ensuring high satisfaction levels.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  • Analyze customer feedback and provide insights for service improvement.
  • Ensure compliance with industry best practices and regulations.
  • Work closely with the management team to enhance overall customer engagement and retention.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.
  • Ability to work under pressure, handle multiple tasks, and meet deadlines.

Benefits:

  • Competitive salary + Performance-based incentives.
  • Opportunity to work in a state government-backed affordable housing project.
  • Career growth prospects in the real estate sector.
  • Positive and professional work environment.

How to Apply:

Interested candidates can submit their resume or apply through the designated application portal. We look forward to hearing from you

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