Customer Success Deployment Specialist

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry.

Our flagship product has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries—with many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

Job Overview

As a Customer Solutions Engineer/Deployment Officer at Sapaad, you will work on a global SaaS product trusted by thousands of restaurants, leading deployments, onboarding, and customer training. This role combines technical expertise, customer engagement, and product advocacy to deliver world-class solutions and support.

Why join us?

• Work on a global SaaS product trusted by thousands of restaurants
• Lead deployments, onboarding, and customer training
• Engage directly with customers to drive satisfaction and success
• Collaborate with a fast-paced, innovative team of developers, designers, and product experts
• Grow your career in a dynamic, product-focused environment

Key Responsibilities

Product & Customer Expertise

• Develop a deep understanding of our software products and services
• Act as the primary point of contact for customers in your city, building trust-based relationships
• Understand each client's business requirements and configure their account accordingly

Deployment & Training

• Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.)
• Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers
• Share best practices to help restaurants maximize the value of our platform

Support & Troubleshooting

• Provide remote and on-site support, ensuring high availability for your portfolio of customers
• Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
• Escalate critical issues promptly while coordinating with internal teams for resolution

Customer Engagement & Advocacy

• Communicate with users in clear, friendly, and professional language (verbal and written)
• Proactively engage with clients to anticipate needs and offer solutions
• Delight customers and turn them into brand ambassadors for us

Requirements

• 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains
• Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks)
• Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.)
• Ability to train and educate end users across different roles
• Strong problem-solving skills, independent thinking, and ability to work under pressure
• Highly available and willing to travel locally within the assigned metro city for client visits
• Passion for technology, customer success, and delivering great user experiences

What You'll Do

• Develop a deep understanding of our software products and services
• Act as the primary point of contact for customers in your city, building trust-based relationships
• Understand each client's business requirements and configure their account accordingly

Deployment Specialist Role

The ideal candidate will have a passion for technology, customer success, and delivering great user experiences. If you're a strong communicator, enjoy helping others, and thrive in a fast-paced environment, this could be the perfect opportunity for you.

We're Looking For Someone Who:

• Has a strong foundation in software deployment, technical support, or account management
• Is an excellent communicator with strong interpersonal skills
• Can adapt quickly to new technologies and processes
• Thinks creatively and outside the box