Customer Engagement Specialist

3 days ago

Gulbarga, Karnataka, India beBeeEngagement Full time ₹ 60,00,000 - ₹ 1,00,00,000
Customer Engagement Specialist Job Overview

We are seeking an experienced Customer Engagement Specialist to join our team remotely. The ideal candidate will be responsible for implementing and optimizing customer campaigns using the Braze platform.

Key Responsibilities:
  • Develop, configure, and maintain campaigns in Braze using Liquid templating and Canvas
  • Integrate Braze with backend systems via REST APIs, Webhooks, and SDKs
  • Implement event tracking, user attributes, and audience segmentation
  • Collaborate with stakeholders to understand campaign requirements and translate them into Braze workflows
  • Troubleshoot and optimize message delivery, personalization, and performance
  • Ensure best practices in user privacy, compliance, and data security
  • Provide technical support and training to internal teams on using Braze, enabling them to leverage the platform effectively
Requirements:
  • Bachelor's/Master's degree in Computer Science, Mathematics, Economics, Statistics, or a related field
  • 2+ years hands-on experience working with Braze platform
  • Experience working with Braze SDKs (iOS, Android, or Web)
  • Familiarity with Braze Currents and data streaming to external platforms (e.g., Salesforce, Segment)
  • Ability to work independently in a remote, agile environment
  • Excellent communication and documentation skills

In this role, you will have the opportunity to work on a variety of projects, from designing and deploying new campaigns to analyzing their effectiveness and making data-driven decisions to improve future campaigns. Our ideal candidate is a self-motivated individual who is able to work effectively in a remote environment and is passionate about staying up-to-date with the latest trends and technologies in the industry.

We offer a competitive compensation package that includes a salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package that includes health insurance, retirement plan matching, and paid time off.

If you are a motivated and detail-oriented professional looking for a challenging and rewarding opportunity, please submit your application today.

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