Experienced Customer Support Specialist Wanted

24 hours ago

Gulbarga, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Technical Support Specialist Job Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Servicing Customers:
  • Actively participate in the support of incoming calls and consistently demonstrate a truly empathetic concern for customer issues.
  • Leverage exceptional judgement, training resources, and knowledge base to provide consistent solutions to customers.
  • Quickly identify escalations and create expectation alignment with customers.
  • Document issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.

Required Skills and Qualifications:

  • Technical Skills:
  • Proficient in US Accent and English Language, both Verbal and written.
  • Honest, dependable, and full of integrity.
  • Possess a genuine desire to help others.
  • A track record of self-improvement and growth mindset.
  • Ability to seamlessly adapt to changes quickly.
  • Demonstrated logical approach to troubleshooting.
  • Consistently maintain a superior level of professionalism.
  • Ability to work with internal and external stakeholders to achieve exceed expectations and goals.
  • Experience or education from an electronics or information technology background.
  • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases.

Benefits:

  • Competitive salary package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Others:

  • Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent
  • Work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must
  • Experience with direct customer engagement in a fast-paced customer focused environment
  • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone
  • Ability to work independently with minimal support in Hybrid model
  • Ability to multi task and has a good typing speed at least 50 words per min
  • Should be 100% conversant to listen, understand and respond in US ascent
  • Document everything and do it with tremendous detail
  • Be a voracious learner and demonstrate growth

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