Highly Experienced IT Support Specialist

2 weeks ago

Gulbarga, Karnataka, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,20,000

Our organization is seeking an experienced Technical Support Engineer to strengthen our team.

Job Overview

The ideal candidate will have extensive hands-on experience with Linux and Windows Server environments, along with a solid background in managing, deploying, and applying hotfixes/patches for applications and web services.

They will also have experience working with Kubernetes for container orchestration and management, NoSQL databases (MongoDB preferred), and practical knowledge of shell scripting or Python for automation and troubleshooting.

In addition, the successful candidate will have experience in Cloud environments such as AWS and Azure, and a Bachelor's degree in Computer Science, Information Technology, or a related field.

Key Responsibilities
  • Accountability in handling customer issues and driving them to resolution.
  • Being a technical expert in product upgrades and hotfix lifecycles.
  • Effective troubleshooting and logical reasoning.
  • Ability to handle escalated situations efficiently.
  • Scale as an individual contributor quickly.
  • Excellent collaboration skills and a team player.
  • Knowledge base maintenance and contribution by creating documents for new issues faced.
  • Strives for automation either by coding or by leading and influencing developers to build systems that are easy to run in production.
Requirements
  • 3–4 years of hands-on experience with Linux (various distributions) and Windows Server environments.
  • 3–4 years of experience in Networking, Security, and Certificate Management platforms.
  • Strong background in managing, deploying, and applying hotfixes/patches for applications and web services.
  • 2+ years of experience working with Kubernetes for container orchestration and management.
  • Experience working with NoSQL databases (MongoDB preferred).
  • Practical knowledge of shell scripting or Python for automation and troubleshooting
  • Experience in Cloud environments such as AWS and Azure.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Good verbal and written communication skills for effective customer and stakeholder interaction.
  • Certifications such as CCNA, Network+, RHEL, AWS, or Azure are preferred..
Desired Skills
  • Devops CI/CD pipeline experience
  • Supporting/troubleshooting java developed applications/products

Our company values diversity and inclusion. We welcome applicants from all backgrounds and perspectives.

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