Highly Skilled Technical Support Specialist

7 days ago

Gulbarga, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 16,00,000
Job Title: Service Management Engineer

We are seeking a highly skilled and experienced Service Management Engineer to join our team.

Key Responsibilities:
  • Provide level 2 or 3-level support for service management in a mission-critical banking environment.
  • Ensure compliance with industry requirements and local regulations.
  • Operate under ITIL processes to manage incidents, changes, problems, and knowledge management.
Requirements:
  • Troubleshoot complex issues and implement permanent fixes.
  • Configure systems for optimal performance and reliability.
  • Coordinate vendor interactions and validate post-change health.
  • Maintain strong documentation and communication skills.
  • Develop an ownership mindset for 24/7 support and on-call rotation.
Additional Information:
  • Partnered with a consulting firm based in Saudi Arabia for large-scale hiring support.

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