Technical Support Specialist

4 days ago

Gulbarga, Karnataka, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 21,00,000
Product Specialist, Licensing and Support

Job Summary:

We are seeking a Product Specialist to play a pivotal role in helping customers successfully implement and use our GT-SUITE software. The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Provide technical assistance and troubleshooting to customers, resolving issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Define and own the long-term vision for the IT-facing components of GT-SUITE, proposing and prioritizing key feature improvements.
  • Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

Requirements:

  • BS/BA in Information Technology, Engineering, Computer Science, or other similar technical degrees.
  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English.
  • Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams.

Additional Qualifications Desired:

  • Experience working with CAE software (e.g., ANSYS, Amesim, etc.).
  • Understanding of cloud technologies and virtualization (e.g., AWS, VMware, Docker).
  • Experience with Agile development methods and associated software such as ClickUp.

What We Offer:

  • A dynamic and highly talented team of experts.
  • The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base.
  • The opportunity to build a professional network in various branches of industry.
  • A hybrid work policy asking employees to report to the office 3 days per week.
  • An attractive salary and additional company benefits.

Equal Opportunity Employer:

We are an equal opportunity employer dedicated to creating an inclusive workplace for all.

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