Technical Support Specialist

3 hours ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title: Technical Support Specialist

We are seeking a skilled and proactive technical support specialist to join our IT team.

The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.

Key Responsibilities:

  • Operating System Management: Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshooting: Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Software Deployment: Install, update, and patch software applications and security tools.
  • Microsoft 365 Support: Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • System Provisioning: Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
  • User Account Management: Manage user accounts, groups, and permissions using Active Directory.
  • Network Support: Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Network Device Support: Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  • IT Asset Management: Assist in IP address configuration and network printer setup. Monitor and maintain network performance at the location.
  • Problem Resolution: Respond to IT support tickets, ensuring timely and effective resolution.
  • Documentation: Document technical issues, solutions, and IT processes accurately.
  • Compliance: Ensure compliance with IT security policies and industry best practices.

Preferred Skills:

  • Strong troubleshooting and problem-solving abilities.
  • BASIC understanding of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.

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