
Technical Support Leader
1 day ago
Job Summary:
This key role involves delivering exceptional technical support to our global user base. As a Senior Technical Support Specialist, you will play a pivotal part in resolving complex issues and elevating the overall performance of our Service Desk.
Key Responsibilities:
- Provide senior-level technical support via phone, email, and chat.
- Troubleshoot and resolve technical issues involving hardware, software, networking, and enterprise applications.
- Own and drive resolution for high-impact and escalated issues.
Role Overview:
The Senior Technical Support Specialist is responsible for delivering high-quality IT support in a 24x7 environment. This individual must be a technical resource and problem solver, someone who resolves complex issues and improves the overall experience.
Required Qualifications:
- 3+ years of experience in a technical support or service desk environment.
- Strong understanding of Windows operating systems, enterprise software, and end-user hardware.
- Proficient with Microsoft 365 and remote troubleshooting tools.
Preferred Qualifications:
- Experience using ServiceDesk Plus, ServiceNow, or other ITSM platforms.
- Familiarity with scripting, log analysis, or endpoint management tools.
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