Technical Support Specialist

2 days ago


Gulbarga, Karnataka, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Role

We are seeking a skilled technical support specialist to provide exceptional service to our customers.

Responsibilities
  • Deliver high-quality technical assistance via multiple channels.
  • Analyze and resolve complex technical issues related to software applications.
  • Collaborate with cross-functional teams to address customer concerns.
  • Maintain accurate records of customer interactions and resolutions.
  • Contribute to the development and improvement of support processes and documentation.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3-6 years of experience in customer support or technical roles.
  • Strong understanding of software applications and troubleshooting methodologies.
  • Familiarity with ticketing systems and customer relationship management software.
  • Excellent communication and problem-solving skills.
Key Skills
  • Software application expertise
  • Troubleshooting and analysis
  • Communication and collaboration
  • Problem-solving and attention to detail


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