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Technical Solutions Specialist
3 weeks ago
We are seeking an experienced Technical Solutions Specialist to provide high-quality service support for computer systems and large format printing solutions.
- Key Responsibilities:
- Install, configure, and maintain large format printers at customer locations.
- Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
- Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
- Troubleshoot and repair computer hardware, software, networking issues for business customers.
- Perform calibration, alignment, and test prints to ensure optimal printer performance.
- Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
- Coordinate with technical support teams and experts for complex troubleshooting.
- Manage spare parts inventory and request replacements when needed.
- Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
- Ensure timely service response and achieve defined service metrics.
- Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
- Stay updated on new printer models, software updates, and technical service procedures.