
Technical Solutions Expert
2 weeks ago
Job Summary:
We are seeking highly skilled technical support specialists to provide second and third-level technical assistance to customers.
Responsibilities:
- Offer technical solutions to customers, resolving complex issues and ensuring customer satisfaction.
- Collaborate with teams to identify and resolve technical issues.
- Prioritize and manage support tickets for timely resolution.
- Communicate technical solutions to customers and internal teams.
- Continuously monitor and improve technical processes and systems.
Requirements:
- Bachelor's degree in computer science or related field.
- 1-2 years of experience in technical support.
- Strong technical background, expertise in ETLs, databases, AWS cloud technologies.
- Excellent problem-solving skills, ability to analyze complex issues.
- Strong customer service skills, ability to communicate effectively.
- Experience with support ticket management tools and processes.
The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to work well under pressure.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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