Technical Solutions Expert

2 weeks ago


Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary:

We are seeking highly skilled technical support specialists to provide second and third-level technical assistance to customers.

Responsibilities:

  • Offer technical solutions to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with teams to identify and resolve technical issues.
  • Prioritize and manage support tickets for timely resolution.
  • Communicate technical solutions to customers and internal teams.
  • Continuously monitor and improve technical processes and systems.

Requirements:

  • Bachelor's degree in computer science or related field.
  • 1-2 years of experience in technical support.
  • Strong technical background, expertise in ETLs, databases, AWS cloud technologies.
  • Excellent problem-solving skills, ability to analyze complex issues.
  • Strong customer service skills, ability to communicate effectively.
  • Experience with support ticket management tools and processes.

The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to work well under pressure.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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