Cybersecurity Technical Expert

6 days ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 14,91,000 - ₹ 26,29,000

Transforming cybersecurity requires a team of dedicated professionals who are passionate about protecting the digital way of life. As a Senior Technical Support Engineer, you will play a critical role in shaping the future of security.

Job Overview

This is an exceptional opportunity to work with valued customers, addressing complex post-sales concerns and providing in-depth evaluations and technical support. You'll enjoy collaborating with key contacts and detailing difficult technical issues to both non-technical and technical professionals.

Your Key Responsibilities
  • Provide expert technical assistance to customers and partners
  • Configure, troubleshoot, and deliver best practices to customers
  • Manage support cases to ensure timely resolution
  • Publish detailed technical documentation and review training materials
  • Travel to customer sites for critical situation resolution
Required Skills and Qualifications
  • Previous experience in technical support is essential
  • Excellent written and verbal communication skills are required
  • Expertise in network protocols and technologies is necessary
  • A strong ability to debug complex networks is crucial
  • The ability to work in a diverse team environment is vital

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