Technical Support Specialist

2 days ago

Gulbarga, Karnataka, India beBeeSecurity Full time ₹ 8,00,000 - ₹ 15,00,000

About Us:

We're a dynamic organization dedicated to providing exceptional IT consulting services.

Our mission is to help clients achieve the best value from their investments.

In a short span, we've evolved into a transformative partner for business acceleration and managed services.

We enable digital transformations, M&A transitions, automation, and process-driven optimizations for enterprises worldwide.

As a strategic planning and implementation partner, we've seen a 200% increase in winning high-value projects.

We have offices in the US, Canada, and India with a team of over 200 experienced specialists.

Please follow us here:

  • Website: cloudlabsit.com

Job Overview

We're looking for a junior technical support engineer to join our team. In this role, you'll provide technical assistance by troubleshooting, resolving, and documenting issues related to our software solutions.

This is an excellent opportunity for early-career engineers passionate about customer success, problem-solving, and working on secure software platforms.

Main Responsibilities

  • Respond to technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.

Key Skills

  • Bachelor's degree in Computer Science or Information Technology.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools like keytool, openssl, or similar.

Benefits

  • We welcome candidates rejoining the workforce after career breaks or parental leave.
  • Competitive pay package.
  • Attractive policies, medical insurance benefits, and industry-leading trainings.

Work Environment

Job type: Onsite - Gurugram

Job Location: India

What We Offer

We're committed to creating a collaborative and innovative work environment that fosters growth and development.

We strive to make a positive impact on our clients and the communities we serve.

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