Senior Technical Support Lead

3 days ago

Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 18,00,000

As a leader in our organization, you will be responsible for spearheading the support team and guiding them to resolve complex technical issues.

Key areas of focus include:

  • Team Leadership: We expect our ideal candidate to have knowledge of ITIL processes, incident management frameworks, and SLA compliance for resolving support tickets efficiently.
  • Technical Oversight: You will be responsible for managing support operations for Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
  • Incident Management and Escalation: The successful candidate will serve as the escalation point for critical incidents, conduct root cause analysis, and implement preventive measures to prevent recurrence.
  • Process Optimization and Automation: Our ideal candidate should identify improvements in support processes, leverage automation tools, and reduce manual intervention to increase efficiency.
  • Collaboration and Stakeholder Management: The successful candidate will work closely with cross-functional teams, provide regular updates, and reports on support performance metrics.

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