Expert Customer Support

1 day ago

Gulbarga, Karnataka, India beBeeExpert Full time ₹ 4,00,000 - ₹ 7,00,000
Customer Service Expert Wanted

We are looking for a highly skilled customer service professional to join our team. The ideal candidate will be responsible for delivering exceptional customer experiences through prompt and effective communication.

Key Responsibilities:
  • Respond promptly and effectively to student inquiries via various channels, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
  • Provide accurate and concise information about courses, policies, and procedures while exhibiting professionalism and empathy in all interactions.
  • Proactively address and resolve student complaints and concerns, focusing on achieving exceptional Customer Satisfaction (CSAT) scores and fostering a positive reputation for the organization.
  • Remain up-to-date with company course offerings and industry trends to provide informed support and recommendations.
  • Collaborate closely with the product team to address gaps based on student feedback, driving continuous improvement and enhancement of customer support services.
  • Efficiently manage workload and prioritize tasks to meet established service level agreements (SLAs), ensuring seamless delivery of customer support.

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