Automotive Customer Support Professional

2 days ago

Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Key Responsibilities:

  • Resolve customer issues in a timely and effective manner.
  • Provide expert guidance on vehicle-related issues, including mechanical, electrical, and software-related problems.
  • Offer solutions and information on warranty coverage, claims, and service processes to ensure customer satisfaction.
  • Collaborate with service centers, mechanics, and technical teams to resolve complex customer problems efficiently.
  • Track and raise warranty claims accurately, ensuring seamless documentation.
  • Provide first-level technical support and troubleshooting assistance based on customer feedback.
  • Follow up with customers to ensure issue resolution and maintain high customer satisfaction levels.
  • Record all interactions, complaints, issues, and solutions using CRM tools for future reference.
Requirements:
  • Education: Graduate degree in any field, with a preference for candidates with an automotive or technical background.
  • Experience: 1-3 years of experience in customer support, automotive services, or warranty handling.
  • Language Skills: Proficient in English; knowledge of additional regional languages is an asset.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is beneficial.
What We Offer:
  • Opportunity to work with a dynamic team.
  • Chance to develop expertise in customer support and automotive services.
  • Competitive compensation package.

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