
Soft Skills Coach
21 hours ago
About Us
We are a financial services organization dedicated to making financial planning accessible and simple for every individual.
We're seeking a dynamic soft skills trainer who can enhance communication, client engagement, and professional effectiveness across various roles.
Key Responsibilities:- Design and deliver engaging training modules on soft skills, business communication, grooming, etiquette, and customer engagement.
- Conduct training sessions focused on client relationship management, financial product awareness, and consultative selling skills.
- Facilitate onboarding programs for new hires and refresher trainings for existing employees.
- Use roleplays, case studies, mock client interactions, and simulations to ensure practical learning.
- Customize training content as per audience (field sales, telesales, advisors, relationship managers, etc.).
- Collaborate with business leaders to identify performance gaps and address them with structured training interventions.
- Assess training effectiveness through feedback, quizzes, and performance improvement metrics.
- Provide coaching and mentoring support to underperformers through individual development plans.
Candidate Profile:
- 4–6 years of experience in soft skills and sales training, preferably in the financial services sector.
- Strong understanding of retail sales, B2C customer handling, and financial products (e.g., mutual funds, insurance, SIPs).
- Excellent communication, interpersonal, and presentation skills.
- Ability to create training decks, reports, and digital learning content.
- Energetic, confident, and professional with a customer-first approach.
- Master's degree (preferably full-time) in HR, Psychology, Finance, or related fields.
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