Soft Skills Trainer BPO

2 weeks ago

Noida, Uttar Pradesh, India Skyway Solution Full time
Job Description

We are seeking a dynamic Soft Skills Trainer BPO to develop and enhance the communication and interpersonal abilities of our BPO professionals. This role involves conducting engaging training sessions, designing effective learning paths, and improving overall team performance.

Roles and Responsibilities

- Conduct engaging and interactive Soft Skill Training sessions for BPO employees.
- Perform Training Needs Identification (TNI) and Training Needs Analysis (TNA) to design effective learning paths tailored to specific skill gaps.
- Create and deliver structured Training Modules covering essential soft skills relevant to the BPO environment, such as communication, customer handling, problem-solving, and teamwork.
- Monitor and improve Throughput by tracking trainee performance and refining training methodologies.
- Provide constructive feedback and coaching to trainees to foster continuous improvement.
- Assess training effectiveness through various metrics and adjust programs as needed.

Skills Required

- Proven experience in conducting soft skills training, preferably within a BPO or call center environment.
- Strong understanding and practical experience with TNI and TNA methodologies.
- Demonstrated ability to create comprehensive and impactful training modules.
- Excellent presentation, facilitation, and interpersonal skills.
- Strong verbal and written communication abilities.
- Ability to motivate and engage adult learners.
- A keen eye for detail and the ability to track and analyze training performance data.
- Adaptability and flexibility to meet evolving training needs.

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