BPO Communication Specialist

5 hours ago


Noida, Uttar Pradesh, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a dynamic Soft Skills Trainer to develop and enhance the communication and interpersonal abilities of our professionals.

Roles and Responsibilities
  • Conduct engaging and interactive Soft Skill Training sessions for employees.
  • Perform Training Needs Identification (TNI) and Training Needs Analysis (TNA) to design effective learning paths tailored to specific skill gaps.
  • Create and deliver structured Training Modules covering essential soft skills relevant to the BPO environment, such as communication, customer handling, problem-solving, and teamwork.
  • Monitor and improve Throughput by tracking trainee performance and refining training methodologies.
  • Provide constructive feedback and coaching to trainees to foster continuous improvement.
  • Assess training effectiveness through various metrics and adjust programs as needed.
Skills Required
  • Proven experience in conducting soft skills training, preferably within a BPO or call center environment.
  • Strong understanding and practical experience with TNI and TNA methodologies.
  • Demonstrated ability to create comprehensive and impactful training modules.
  • Excellent presentation, facilitation, and interpersonal skills.
  • Strong verbal and written communication abilities.
  • Ability to motivate and engage adult learners.
  • A keen eye for detail and the ability to track and analyze training performance data.
  • Adaptability and flexibility to meet evolving training needs.


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