Insurance Trainer

4 weeks ago

Noida, Uttar Pradesh, India QX Global Group Full time

Job Title: Manager - Insurance Training

Location: Noida (On-site)

Experience: 8–10 years

About the Role:

We are seeking an experienced and dynamic Insurance Trainer to support the leading player in the UK Insurance domain. The ideal candidate will have in-depth expertise in General Insurance, Health, and Property & Casualty (P&C), along with strong training experience in insurance operations, underwriting, claims, and finance processes across Insurers, Brokers, and MGA (Managing General Agent) environments.

Key Responsibilities:

  • Design, develop, and deliver end-to-end Insurance training programs for operational teams.
  • Create comprehensive training materials including manuals, SOPs, e-learning modules, and job aids.
  • Conduct new hire onboarding sessions covering insurance products, compliance, and operational processes.
  • Deliver specialized training on Underwriting, Claims Management, Finance Operations, and Customer Service for Insurers, Brokers, and MGAs.
  • Evaluate learner performance through structured assessments, knowledge checks, and post-training feedback.
  • Monitor training effectiveness and report training outcomes, performance trends, and improvement areas to senior stakeholders.
  • Maintain accurate training records, feedback documentation, and certification logs.
  • Collaborate with Operations and Quality teams to identify learning gaps and enhance team productivity.
  • Facilitate training sessions via virtual platforms such as MS Teams, and manage learning through LMS tools.

Key Skills & Qualifications:

  • Minimum 8–10 years of relevant training experience in the Insurance domain (preferably in KPO/BPO/Shared Services environments).
  • Strong domain knowledge of General Insurance, Health Insurance, and P&C products.
  • Deep understanding of the insurance lifecycle for Insurers, Brokers, and MGAs.
  • Proven experience in developing e-learning and blended learning content.
  • Excellent verbal and written communication skills with strong presentation and facilitation abilities.
  • Proficiency in MS PowerPoint, Learning Management Systems (LMS), and remote delivery platforms like Zoom or Microsoft Teams.
  • Relevant Insurance or Training & Development certifications would be a plus (e.g., CII, LOMA, CIPD, etc.).

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