Team Lead Training – Insurance Domain

JD Insurance BFSI - Training Lead TL Job Summary - Responsible in overseeing the over-all performance of the aligned accounts and provides direction to team members directly reporting to him her in all aspects of Training including planning design implementation reporting and evaluation of all Training processes He she provides guidance in the development implementation analysis evaluation of policies and procedures that render effective and efficient world-class service to Insurance clients as evidenced by excellent Customer Satisfaction Employee Satisfaction Duties and Responsibilities - Develop update and manage training programs for the account and collaborates with BFSI team on instructional design content projects etc Facilitate or co-facilitate trainings for new and existing resources using a variety of instructional techniques formats Drive Domain across accounts in PHP teams Actively participates in Due Diligence and transitions calls for new existing scope of work Manage coaching sessions with trainees and supervisors to achieve high performance levels Works with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards and overall partner performance to maximize customer satisfaction Manage training administration to include training enrolment and class assignments course evaluations and tests and develop appropriate reporting to manage program effectiveness Assess and or adapt both current and new training needs to adapt to organizational changes and business needs Work very closely with team members to solve process problems Provide recommendations on any matters relating to improving the process Manages knowledge base which includes upkeep of training materials and records finding innovative training methods etc Supports designs ongoing and long-term improvement projects for career development Documents all business-related employee interactions Reviews and analyses reports records and data to meet and exceed customer and company objectives Collaborates with all workgroups to resolve issues that impact internal and external Customers Establishes operational priorities and strategies to meet and exceed business goals and Objectives Effectively conduct meetings Relationship - Interpersonal Communication - Partners with Account Leads and employees across the organization for a meaningful understanding of their requirements and effective delivery of these Customer Service Orientation - Maintains and advocates a cheerful and positive attitude ensuring that a welcoming environment is established and consistently projected Relationship Building - Establishes relationships and networks across a broad range of people and groups both internally and externally Teamwork and Cooperation - Works well with others towards achieving desired results clarifies goals and roles and initiates clarification and conflict resolution Desired Preferred Qualifications - Must have a bachelor s degree in any stream Certifications from LOMA The Institutes is added advantage Knowledge of Property Casualty and Life and Annuities Good critical and analytical thinking skills Effectively meets strict deadlines Detail oriented and possess good organization skills Effective written and oral communication skills and be able to maintain confidentiality Demonstrated PC knowledge including Windows MS Applications - Microsoft Word Excel and Outlook Able to work rotational shifts with adherence to schedule a must including evenings weekends and overtime as necessary Willingness to render extended hour s as the need arises Experienced as a Training SME and Trainer for 4 years