Application Support Specialist

16 hours ago


Hyderabad, Telangana, India Vistex Full time

Vistex, a leading SAP software solutions extensions partner, serves businesses worldwide across diverse industries by managing master data, contracts, pricing, rebates, and incentive programs. Our solutions provide unparalleled visibility into go-to-market programs, enabling businesses with insightful information to drive revenue, control costs, and increase margins.

As a Development Support Analyst, you will coordinate software issues reported by customers, document resolutions, and interact with clients constantly.

About the Role:

  • Troubleshoot complex software support issues by replicating, debugging, identifying, diagnosing, and resolving second- and third-level problems.
  • Interact with customers to ensure clear problem definitions.
  • Assist customers during software installations and upgrades.
  • Provide on-call support for product installation/upgrades of customer systems.
  • Learn and understand application products developed by the business.
  • Suggest methods for improving efficiency and service to customers and associates.
  • Perform other duties as assigned.

About Vistex:

The Vistex platform empowers businesses to control all their promotions, rebates, SPAs, discounts, and incentives. With numerous programs across multiple partner relationships, it can be challenging to see where money is going or its actual impact on revenue. With Vistex, business leaders can see numbers, identify what works, and determine next steps – ensuring every dollar spent drives growth, not just costs. Global enterprises like Coca-Cola, Sony, and Grainger rely on Vistex daily.



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