PhonePe Merchant Support Specialist

1 month ago


Navi Mumbai, Maharashtra, India Perfect Recruits Full time
Job Title: PhonePe Merchant Support Specialist

As a PhonePe Merchant Support Specialist, you will be responsible for providing exceptional support to merchants who use the PhonePe platform for their business transactions.

Key Responsibilities:

  • Respond to merchant inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex issues and provide timely feedback to merchants.
  • Ensure that all merchant queries are logged and tracked to closure within the defined turnaround time.
  • Stay up-to-date with PhonePe's products, services, policies, and procedures to provide accurate information to merchants.
  • Escalate unresolved issues to the appropriate team or management as required.

Requirements:

  • Graduate or undergraduate degree with a minimum of 1 year of customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


  • Navi Mumbai, Maharashtra, India Perfect Recruits Full time

    Job Title: PhonePe Merchant Support SpecialistAs a PhonePe Merchant Support Specialist, you will be responsible for providing top-notch support to merchants using the PhonePe platform. Your primary goal is to ensure a seamless experience for our merchants, addressing their queries and resolving their issues promptly and professionally.Key...


  • Navi Mumbai, Maharashtra, India Perfect Recruits Full time

    At Perfect Recruits, we are seeking a highly skilled Customer Service Representative to join our team in providing exceptional support to merchants using the PhonePe platform.The ideal candidate will be responsible for handling inbound calls and emails from merchants, providing prompt and accurate resolutions to their queries and complaints while adhering to...


  • Mumbai, Maharashtra, India Snapmint Full time

    About Snapmint:Snapmint is revolutionizing the way Indians shop by providing them with the freedom to buy what they want and pay for it in instalments without a credit card. We are looking for a detail-oriented Assistant Manager - Accounts to manage the reconciliation of merchant transactions.The Role:We are seeking an organized and meticulous Assistant...


  • Navi Mumbai, Maharashtra, India Reliance Retail Full time

    Company OverviewWe are Reliance Retail, a leading retail company in India.Job SummaryThis is a unique opportunity to work as a Strategic Project Lead for Merchant Support at Reliance Retail.ResponsibilitiesAs a Strategic Project Lead, you will be responsible for providing support to our merchants via email and phone. This includes responding to their...


  • Mumbai, Maharashtra, India PayU Full time

    Key ResponsibilitiesWe are seeking a highly skilled Senior Operations Manager - Merchant Payouts or Operations Manager - Loan Settlements, or Merchant Payouts and Loans Specialist to oversee our merchant payout recon and settlement processes. In this role, you will be responsible for leading a team to ensure timely and accurate merchant payouts, loan...


  • Mumbai, Maharashtra, India LEO1 Full time

    About LEO1:LEO1, a leading Edu-Fintech company, was founded in 2017 to revolutionize financial management in education.Backed by prominent venture capitalists, LEO1 aims to empower educators and students through innovative solutions.We've partnered with Indian Cricket Captain Rohit Sharma, who has transitioned from brand ambassador to investor.Our extensive...


  • Mumbai, Maharashtra, India Snapmint Full time

    About Snapmint:Snapmint is committed to making instalment purchases accessible to millions of Indians. With a focus on democratising credit, we aim to empower consumers to buy what they want and pay for it in instalments without needing a credit card. Our platform has already reached over a million consumers across 2200 cities and has facilitated purchases...

  • Assistant Manager

    1 month ago


    Mumbai, Maharashtra, India Snapmint Full time

    About Snapmint:Snapmint is revolutionizing the way Indians shop by providing a seamless instalment purchase experience. With a mission to democratize no/low cost instalment purchases for 200 million Indians, Snapmint is bridging the gap between consumers and merchants. By offering the freedom to buy what you want and pay in instalments without a credit card,...


  • Mumbai, Maharashtra, India Snapmint Full time

    Snapmint's mission is to democratize no/low cost instalment purchases for the next 200 million Indians.As Assistant Manager - Merchant Reconciliation, you will play a crucial role in ensuring accurate financial records and resolving discrepancies related to merchant accounts.Lead the reconciliation of all merchant payments, settlements, and transactions on a...


  • Mumbai, Maharashtra, India LEO1 Full time

    About LEO1: LEO1, a pioneering Edu-Fintech company, revolutionizes financial management for education.Supported by prominent venture capitalists, our mission is to empower educators and students. We've recently welcomed Indian Cricket Captain Rohit Sharma as an investor.Our extensive network spans over 13,000 educational institutions, positioning us for...


  • Mumbai, Maharashtra, India Minna Technologies Full time

    We are seeking a skilled Customer Support Specialist to join our Product operations team in India.Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app.Minna builds the infrastructure that links Subscription Merchants to leading Financial Institutions, enabling consumers to...


  • Mumbai, Maharashtra, India Snapmint Full time

    About Snapmint:Our Mission: Democratizing no/low cost instalment purchases for 200 million Indians.We are looking for a detail-oriented professional to manage merchant transactions and ensure accurate financial records. The ideal candidate will have strong knowledge of reconciliation processes and payment gateways.About the Role:This is a key position in our...


  • Mumbai, Maharashtra, India Minna Technologies Full time

    We are looking for talented customer support specialists to join our team in India (Mumbai, Thane).Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app.We are a technology partner to top-tier financial institutions, fintech, and subscription businesses, providing subscription...


  • Mumbai, Maharashtra, India LEO1 Full time

    About LEO1LEO1, formerly known as FinancePeer, is an innovative Edu-Fintech company that empowers educators and students through financial management solutions. Backed by prominent venture capitalists such as QED, Aavishkar, Ardent, and 100Unicorns, LEO1 aims to drive growth in financial management for education.Our VisionAs a pioneer in Edu-Fintech, LEO1...


  • Mumbai, Maharashtra, India LEO1 Full time

    About LEO1">LEO1 is an innovative Edu-Fintech company driving the revolution in financial management for education. With a strong presence, we are supported by prominent venture capitalists and have recently welcomed Indian Cricket Captain Rohit Sharma into our family.Our Vision">We aim to empower both educators and students by providing comprehensive...


  • Mumbai, Maharashtra, India Minna Technologies Full time

    We are seeking a talented Customer Support Specialist to join our Product Operations team in India (Mumbai, Thane). Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna builds the infrastructure that links Subscription Merchants (such as Netflix, Spotify, Amazon) to leading...

  • IT Support Specialist

    4 weeks ago


    Navi Mumbai, Maharashtra, India AMSYS IT Services Pvt Ltd Full time

    Job SummaryThe role of the IT Support Specialist at AMSYS IT Services Pvt Ltd involves providing prompt and effective assistance with information technology systems. This includes guiding customers remotely and in person through systems configuration, troubleshooting, and maintenance. The successful candidate will be responsible for listening attentively to...


  • Navi Mumbai, Maharashtra, India Meraqui Full time

    Job Title: IT Support SpecialistAbout the Role:Meraqui is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users.Key Responsibilities:Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and...


  • Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job Title: IT Support SpecialistAbout IDFC FIRST BankIDFC FIRST Bank is a leading banking institution, dedicated to delivering exceptional financial services to our customers.SalaryThe salary for this position ranges from ₹800,000 to ₹1,200,000 per annum, depending on qualifications and experience.Job DescriptionWe are seeking an experienced IT Support...


  • Navi Mumbai, Maharashtra, India DP World Australia Full time

    Job Title: Application Support SpecialistAbout the Role:We are seeking an experienced Application Support Specialist to join our team. The ideal candidate will have a strong understanding of software applications and be able to troubleshoot and resolve technical issues efficiently.Key Responsibilities:Provide technical support to internal customers via...