PhonePe Merchant Support Specialist
1 month ago
As a PhonePe Merchant Support Specialist, you will be responsible for providing exceptional support to merchants who use the PhonePe platform for their business transactions.
Key Responsibilities:
- Respond to merchant inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex issues and provide timely feedback to merchants.
- Ensure that all merchant queries are logged and tracked to closure within the defined turnaround time.
- Stay up-to-date with PhonePe's products, services, policies, and procedures to provide accurate information to merchants.
- Escalate unresolved issues to the appropriate team or management as required.
Requirements:
- Graduate or undergraduate degree with a minimum of 1 year of customer service experience.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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