PhonePe Merchant Support Specialist
3 weeks ago
Job Title: PhonePe Merchant Support Specialist
As a PhonePe Merchant Support Specialist, you will be responsible for providing top-notch support to merchants using the PhonePe platform. Your primary goal is to ensure a seamless experience for our merchants, addressing their queries and resolving their issues promptly and professionally.
Key Responsibilities:
- Handle inbound calls and emails from merchants requiring assistance with their PhonePe transactions.
- Offer prompt and accurate solutions to merchant queries and complaints, adhering to PhonePe's quality standards.
- Liaise with internal teams to resolve complex issues and provide timely feedback to merchants.
- Log and track all merchant queries to closure within the defined turnaround time.
- Stay up-to-date with PhonePe's products, services, policies, and procedures to provide accurate information to merchants.
- Elevate unresolved issues to the appropriate team or management as needed.
Working Conditions:
Shift Timing: Day Rotational
Working Days: 6
Shift window: 7am to 12am (home drop)
Week Off: one rotational off
Qualifications: Grad/Undergrad with minimum 1 year customer service experience is mandatory.
Requirements: Good Communication.
-
PhonePe Merchant Support Specialist
1 month ago
Navi Mumbai, Maharashtra, India Perfect Recruits Full timeJob Title: PhonePe Merchant Support SpecialistAs a PhonePe Merchant Support Specialist, you will be responsible for providing exceptional support to merchants who use the PhonePe platform for their business transactions.Key Responsibilities:Respond to merchant inquiries and resolve issues in a timely and professional manner.Collaborate with internal teams to...
-
Customer Service Representative
4 days ago
Navi Mumbai, Maharashtra, India Perfect Recruits Full timeAt Perfect Recruits, we are seeking a highly skilled Customer Service Representative to join our team in providing exceptional support to merchants using the PhonePe platform.The ideal candidate will be responsible for handling inbound calls and emails from merchants, providing prompt and accurate resolutions to their queries and complaints while adhering to...
-
Merchant Reconciliation Specialist
1 month ago
Mumbai, Maharashtra, India Snapmint Full timeAbout Snapmint:Snapmint is revolutionizing the way Indians shop by providing them with the freedom to buy what they want and pay for it in instalments without a credit card. We are looking for a detail-oriented Assistant Manager - Accounts to manage the reconciliation of merchant transactions.The Role:We are seeking an organized and meticulous Assistant...
-
Strategic Project Lead
1 week ago
Navi Mumbai, Maharashtra, India Reliance Retail Full timeCompany OverviewWe are Reliance Retail, a leading retail company in India.Job SummaryThis is a unique opportunity to work as a Strategic Project Lead for Merchant Support at Reliance Retail.ResponsibilitiesAs a Strategic Project Lead, you will be responsible for providing support to our merchants via email and phone. This includes responding to their...
-
Mumbai, Maharashtra, India NPCI International Payments Limited (NIPL) Full timeAbout the RoleWe are seeking an experienced Senior International Merchant Expansion Specialist to join our team at NPCI International Payments Limited (NIPL). In this role, you will be responsible for executing a defined strategy for engaging with large strategic merchant partnerships and driving identified collaboration opportunities in terms of...
-
Senior Operations Manager
3 weeks ago
Mumbai, Maharashtra, India PayU Full timeKey ResponsibilitiesWe are seeking a highly skilled Senior Operations Manager - Merchant Payouts or Operations Manager - Loan Settlements, or Merchant Payouts and Loans Specialist to oversee our merchant payout recon and settlement processes. In this role, you will be responsible for leading a team to ensure timely and accurate merchant payouts, loan...
-
Merchant Partnership Development Specialist
3 weeks ago
Mumbai, Maharashtra, India LEO1 Full timeAbout LEO1:LEO1, a leading Edu-Fintech company, was founded in 2017 to revolutionize financial management in education.Backed by prominent venture capitalists, LEO1 aims to empower educators and students through innovative solutions.We've partnered with Indian Cricket Captain Rohit Sharma, who has transitioned from brand ambassador to investor.Our extensive...
-
Financial Reconciliation Specialist
4 weeks ago
Mumbai, Maharashtra, India Snapmint Full timeAbout Snapmint:Snapmint is committed to making instalment purchases accessible to millions of Indians. With a focus on democratising credit, we aim to empower consumers to buy what they want and pay for it in instalments without needing a credit card. Our platform has already reached over a million consumers across 2200 cities and has facilitated purchases...
-
Assistant Manager
1 month ago
Mumbai, Maharashtra, India Snapmint Full timeAbout Snapmint:Snapmint is revolutionizing the way Indians shop by providing a seamless instalment purchase experience. With a mission to democratize no/low cost instalment purchases for 200 million Indians, Snapmint is bridging the gap between consumers and merchants. By offering the freedom to buy what you want and pay in instalments without a credit card,...
-
Merchant Reconciliation Accountant
4 weeks ago
Mumbai, Maharashtra, India Snapmint Full timeSnapmint's mission is to democratize no/low cost instalment purchases for the next 200 million Indians.As Assistant Manager - Merchant Reconciliation, you will play a crucial role in ensuring accurate financial records and resolving discrepancies related to merchant accounts.Lead the reconciliation of all merchant payments, settlements, and transactions on a...
-
Merchant Partnerships Strategist
3 weeks ago
Mumbai, Maharashtra, India LEO1 Full timeAbout LEO1: LEO1, a pioneering Edu-Fintech company, revolutionizes financial management for education.Supported by prominent venture capitalists, our mission is to empower educators and students. We've recently welcomed Indian Cricket Captain Rohit Sharma as an investor.Our extensive network spans over 13,000 educational institutions, positioning us for...
-
Senior Merchant Reconciliation Specialist
4 weeks ago
Mumbai, Maharashtra, India Snapmint Full timeAbout Snapmint:Our Mission: Democratizing no/low cost instalment purchases for 200 million Indians.We are looking for a detail-oriented professional to manage merchant transactions and ensure accurate financial records. The ideal candidate will have strong knowledge of reconciliation processes and payment gateways.About the Role:This is a key position in our...
-
Customer Support Specialist Mumbai
1 month ago
Mumbai, Maharashtra, India Minna Technologies Full timeWe are seeking a skilled Customer Support Specialist to join our Product operations team in India.Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app.Minna builds the infrastructure that links Subscription Merchants to leading Financial Institutions, enabling consumers to...
-
Head of Merchant Partnerships
4 weeks ago
Mumbai, Maharashtra, India LEO1 Full timeAbout LEO1LEO1, formerly known as FinancePeer, is an innovative Edu-Fintech company that empowers educators and students through financial management solutions. Backed by prominent venture capitalists such as QED, Aavishkar, Ardent, and 100Unicorns, LEO1 aims to drive growth in financial management for education.Our VisionAs a pioneer in Edu-Fintech, LEO1...
-
Customer Support Specialist Mumbai
4 weeks ago
Mumbai, Maharashtra, India Minna Technologies Full timeWe are looking for talented customer support specialists to join our team in India (Mumbai, Thane).Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app.We are a technology partner to top-tier financial institutions, fintech, and subscription businesses, providing subscription...
-
Digital Marketing Specialist
1 day ago
Navi Mumbai, Maharashtra, India GLOBAL MERCHANTS Full timeDigital Marketing RoleGlobal Merchants is seeking a skilled Digital Marketing Specialist to contribute to the growth of our brands: Global Merchants, Kingvish, Nature's Spice, and GM Botanicals. This opportunity offers a unique chance to gain hands-on experience in various digital marketing disciplines.About the JobWe are looking for a talented and motivated...
-
Merchant Partnerships Strategic Lead
6 days ago
Mumbai, Maharashtra, India LEO1 Full timeAbout LEO1">LEO1 is an innovative Edu-Fintech company driving the revolution in financial management for education. With a strong presence, we are supported by prominent venture capitalists and have recently welcomed Indian Cricket Captain Rohit Sharma into our family.Our Vision">We aim to empower both educators and students by providing comprehensive...
-
Customer Support Representative Mumbai
3 weeks ago
Mumbai, Maharashtra, India Minna Technologies Full timeWe are seeking a talented Customer Support Specialist to join our Product Operations team in India (Mumbai, Thane). Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna builds the infrastructure that links Subscription Merchants (such as Netflix, Spotify, Amazon) to leading...
-
IT Support Specialist
4 weeks ago
Navi Mumbai, Maharashtra, India AMSYS IT Services Pvt Ltd Full timeJob SummaryThe role of the IT Support Specialist at AMSYS IT Services Pvt Ltd involves providing prompt and effective assistance with information technology systems. This includes guiding customers remotely and in person through systems configuration, troubleshooting, and maintenance. The successful candidate will be responsible for listening attentively to...
-
IT Support Specialist
1 week ago
Navi Mumbai, Maharashtra, India Meraqui Full timeJob Title: IT Support SpecialistAbout the Role:Meraqui is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users.Key Responsibilities:Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and...