PhonePe Merchant Support Specialist

3 weeks ago


Navi Mumbai, Maharashtra, India Perfect Recruits Full time

Job Title: PhonePe Merchant Support Specialist

As a PhonePe Merchant Support Specialist, you will be responsible for providing top-notch support to merchants using the PhonePe platform. Your primary goal is to ensure a seamless experience for our merchants, addressing their queries and resolving their issues promptly and professionally.

Key Responsibilities:

  • Handle inbound calls and emails from merchants requiring assistance with their PhonePe transactions.
  • Offer prompt and accurate solutions to merchant queries and complaints, adhering to PhonePe's quality standards.
  • Liaise with internal teams to resolve complex issues and provide timely feedback to merchants.
  • Log and track all merchant queries to closure within the defined turnaround time.
  • Stay up-to-date with PhonePe's products, services, policies, and procedures to provide accurate information to merchants.
  • Elevate unresolved issues to the appropriate team or management as needed.

Working Conditions:

Shift Timing: Day Rotational

Working Days: 6

Shift window: 7am to 12am (home drop)

Week Off: one rotational off

Qualifications: Grad/Undergrad with minimum 1 year customer service experience is mandatory.

Requirements: Good Communication.



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