Expert Service Delivery Specialist

2 days ago

Guntur, Andhra Pradesh, India beBeeDelivery Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Opportunity

We are seeking a skilled Service Delivery Expert to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences.

Main Responsibilities:

  • Manage and take ownership of customer goals, milestones, initiatives and issues from beginning to resolution.
  • Implement our software in customers environments.
  • Manage and maintain our software in customers environments.
  • Operate and use our software in customers environments in order to achieve the customers objectives.
  • Develop, manage and run custom reports for customers using the data from our software and integrating it with other data repositories in the customer environment.
  • Integrate our software with other applications and processes within customer environments leveraging APIs and automation development.
  • Assist customers by diagnosing problems and providing resolutions for technical and product issues.
  • Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
  • Deliver a positive customer experience according to our standards.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 2+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
  • Thorough understanding and project management skills for a professional services position.
  • Storage hardware and software knowledge of NAS and Object systems.
  • Proficiency with Windows, Linux, Docker and Kubernetes.
  • Experience creating complex reports and dashboards using Kibana, Tableau and PowerBI.
  • Network setup/routing with mixed LAN/WAN operating system environments and knowledge of DNS/WINS/DHCP/DFS.
  • Strong organisational and time-management skills, with the ability to handle multiple issues simultaneously.
  • Excellent problem-solving, presentation and communication skills.

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