
Service Desk Expert
9 hours ago
We are seeking an exceptional Service Desk Expert to join our team
About the Role:
The successful candidate will be responsible for managing and resolving incidents efficiently, ensuring minimal disruption to business operations. They will provide expert support for service desk operations, utilizing their knowledge of Service Now platform to track, manage, and report incidents and service requests.
In addition, they will implement and maintain Windows-based systems to ensure optimal performance and security, oversee networking infrastructure to guarantee reliable connectivity and data flow, and deliver remote desktop support to users.
Key Responsibilities:
- Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
- Provide expert support for service desk operations, ensuring timely and effective resolution of user issues.
- Utilize Service Now platform to track, manage, and report incidents and service requests.
- Implement and maintain Windows-based systems to ensure optimal performance and security.
- Oversee networking infrastructure to ensure reliable connectivity and data flow.
- Deliver remote desktop support to users, ensuring seamless access to necessary resources.
Qualifications:
- Possess strong expertise in incident management and service desk operations.
- Demonstrate proficiency in Service Now platform for managing IT services.
- Have solid experience with Windows systems and networking infrastructure.
- Exhibit capability in remote desktop support and troubleshooting.
Required Skills:
Service Desk, Good Communication Skills
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