Senior IT Service Delivery Manager

13 hours ago

Guntur, Andhra Pradesh, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Summary

We are seeking a seasoned IT service management professional to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment.

This role is pivotal in ensuring IT services align with business needs, comply with GxP regulations, and support the organization's mission to deliver high-quality healthcare solutions.

Key Responsibilities
  • Overseeing global IT service delivery across all locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning various regions.
  • Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.
  • Building and sustaining strong relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.
  • Aligning IT services with evolving business priorities and ensuring timely communication and translation of those priorities across IT teams.
  • Proactively identifying opportunities for service improvement and implementing Service Improvement Plans (SIPs) to sustain or enhance performance.
  • Conducting regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ITIL v4 certification (Foundation or higher).
  • At least 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.
  • Strong analytical and problem-solving abilities, effective communication, and stakeholder management skills.
What We Offer

We offer a competitive compensation package and opportunities for career growth and development. If you have the necessary skills and experience, please submit your application.

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