Senior Service Delivery Director

2 days ago

Guntur, Andhra Pradesh, India beBeeServiceDelivery Full time ₹ 1,98,00,000 - ₹ 2,16,00,000

Service Delivery Excellence

Are you a seasoned professional with a passion for delivering high-quality services? Do you have what it takes to design and implement end-to-end service delivery frameworks that drive customer satisfaction and compliance?

This role offers the opportunity to lead impactful delivery programs, collaborate with a technically advanced team, and directly influence client success. As a Service Delivery Manager, you will be responsible for establishing and standardizing processes, SLAs, and best practices for smooth service operations.

  • Key Responsibilities:
  • Design and implement an end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.

Requirements:

For this challenging role, we require professionals with:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • A strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.

Why Choose Us:

By joining our team, you will have the opportunity to build and own the service delivery function from the ground up, lead impactful delivery programs, and collaborate with a technically advanced, client-focused, and innovation-driven team.

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