
City Operations Director
2 weeks ago
We are seeking an experienced City Operations Director to lead our last mile operations in India.
This is a leadership role that owns end-to-end of ground staff & last mile operations – from deployment, training, uptime, servicing to utilization.
- Main Responsibilities:
- Lead city-wide operations to enable customers with on-time delivery of service
- Manage end-to-end of ground staff and last mile operations – from deployment, training, uptime, servicing to utilization
- Continuously analyze processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency
- Design an optimized instant-delivery network in order to further reduce delivery timelines & increase efficiency of the network
- Build scalable processes that expand the value proposition & be replicated in all top cities in the country
- Create Performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.
- Build & lead teams of hub executives and recruiters
- Drive service staff acquisition through on-ground marketing
- Work with cross-functional team to drive innovation & continuous improvements in technology & algorithms used by the operations team on a day-to-day basis
- Good to Have:
- 10-14 years in driving business & last mile operations
- Experience handling operations P&L, large grey collar teams & complex ground operations
- Excellent data & analytical skills to own Performance Metrics
- Fluent in English, Hindi, and Marathi
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