City Operations Director

14 hours ago

Guntur, Andhra Pradesh, India beBeeOperations Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title: City Operations Head

This fast-growing consumer tech company provides maid services by expert house helps for all home chores in under 10 minutes. We are looking for a skilled and experienced professional to lead our city-wide operations.

Key Responsibilities:

  • Oversee city-wide operations to ensure timely delivery of service to customers.
  • Manage end-to-end ground staff and last mile operations, including deployment, training, uptime, servicing, and utilization.
  • Analyze processes and procedures to identify improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network to reduce delivery timelines and increase efficiency.
  • Develop scalable processes that expand the value proposition and can be replicated in other cities.
  • Create performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.
  • Build and lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing.
  • Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team.

Required Skills and Qualifications:

  • 10-14 years of experience in driving business and last mile operations.
  • Experience handling operations P&L, large grey collar teams, and complex ground operations.
  • Excellent data and analytical skills to own performance metrics.
  • Fluent in English, Hindi, and Marathi.

Benefits:

  • A challenging and dynamic work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.

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