Service Delivery Specialist

2 days ago

Guntur, Andhra Pradesh, India beBeeInsurance Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Service Delivery Specialist

The role of a Service Delivery Specialist is pivotal in ensuring seamless operations within our organization.

  • Process post-issue service requests, including address changes, beneficiary updates, and banking information updates.
  • Handle routine maintenance tasks, such as corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with internal teams and external stakeholders to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.

Requirements:

  • Graduation in any stream, Commerce Graduate preferred.
  • 1+ year of working experience in the Life Insurance domain, requiring a focus on quality, attention to details, accuracy, and accountability.
  • Experience in a professional/office-related environment that required regular scheduled shifts.
  • Effective English business communication skills to exchange information with clients.
  • Ability to solve basic mathematical problems.
  • Basic Email/Letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
  • Life Insurance domain knowledge is essential (preferably Annuities).

This role requires a strong understanding of policy administration systems, transaction codes, and process workflows. The ideal candidate will be able to work independently and collaboratively as part of a team.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will also have a strong attention to detail and be able to prioritize tasks to meet deadlines.

As a valued member of our team, you will enjoy a competitive salary and benefits package. If you are a motivated and organized individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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