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11 hours ago
As a seasoned expert in Service Operations, you will oversee the management of service activities for Surface Mount Technology (SMT) equipment. The focus is on delivering exceptional service delivery and client satisfaction.
This role involves providing technical leadership, customer support, and team supervision to ensure optimal performance of SMT machines. You will work closely with cross-functional teams to coordinate seamless service delivery.
Key Responsibilities:- Lead the management of Service Operations for SMT machines, focusing on Fuji platforms.
- Install, commission, and support Fuji SMT lines at customer sites to minimize downtime.
- Supervise a team of field service engineers, providing guidance, mentoring, and performance management.
- Act as a technical escalation point for complex service and maintenance issues.
- Conduct regular preventive maintenance programs and audits to ensure optimal machine performance.
- Maintain strong communication with manufacturers for technical updates and escalations.
- Coordinate with cross-functional teams for seamless customer support.
- Prepare and maintain detailed service reports, logs, and documentation as per industry standards.
- Drive continuous improvement initiatives in service delivery and client satisfaction.
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