Front Office Manager

3 weeks ago


Rajkot, Gujarat, India 7septagency Full time
Job Brief

We are seeking a highly skilled Front Office Manager to lead our reception area and provide exceptional customer service. As the face of our company, you will ensure visitors receive a warm welcome and coordinate all front desk activities, including calls, reservations, and guest services.

This role requires a dynamic professional with a pleasant personality to supervise and lead our team. Our ideal candidate can efficiently handle complaints and has a solid customer service approach.

The successful candidate will be responsible for ensuring our front desk provides professional and friendly service to our customers.

Responsibilities
  • Ensure the front desk is tidy and well-stocked with necessary stationery and materials.
  • Train, supervise, and support office staff, including receptionists, security guards, and call center agents.
  • Schedule shifts to ensure adequate coverage.
  • Provide timely and accurate customer service.
  • Handle complaints and specific customer requests.
  • Troubleshoot emergencies.
  • Monitor stock and order office supplies.
  • Ensure proper mail distribution.
  • Prepare and monitor the office budget.
  • Keep updated records of office expenses and costs.
  • Ensure the company's policies and security requirements are met.
Requirements
  • Proven work experience as a Front Desk Manager or Reception Manager.
  • Hands-on experience with office machines, such as fax machines and printers.
  • Thorough knowledge of customer service, office management, and basic bookkeeping procedures.
  • Proficiency in English (oral and written).
  • Solid knowledge of MS Office, particularly Excel and Word.
  • Excellent communication and people skills.
  • Good organizational and multitasking abilities.
  • Problem-solving skills.
  • High School diploma; additional certification is a plus.

Skills:

Reception Manager, Office Machines, Customer Service, Office Management, Basic Bookkeeping Procedures, MS Office, Excel, Multitasking Abilities


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