
Customer Experience Ambassador
1 day ago
This role is a crucial part of our customer success strategy, ensuring a seamless experience for our customers from initial contact to final satisfaction.
You will handle all post-purchase issues, including lost, damaged, or incorrect orders, and act as the primary point of contact between our customers and shipping partners.
We are looking for a dedicated and detail-oriented professional to join our team. Key Responsibilities include:
- Customer Support: Respond promptly and professionally to customer inquiries via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
- Order Management: Process and manage customer orders on our Direct-to-Consumer (DTC) website platform, including handling returns, exchanges, and refunds.
- Logistics Coordination: Act as the main point of contact for our shipping vendors. Work with them to track down and resolve delivery issues efficiently.
- Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
- Communication: Maintain clear, concise, and empathetic communication with customers at all times.
- Documentation: Accurately document all customer interactions and resolutions.
Qualifications:
- Bachelor's degree
- Proven experience 1-2 years working in ecommerce operations role
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- Fluent in written and spoken English
About Us:
We specialize in body care, aiming to bring face-grade skincare and plant-based formulations to address specific body concerns. Our focus is on areas like strawberry skin, discoloration, ingrown hair, and rough patches—problems often overlooked in typical skincare routines.
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