Frontline Customer Service Professional

2 days ago


Kolkata, West Bengal, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000

Customer Service Ambassador

We are seeking a highly motivated and customer-focused individual to fill this role. The main responsibility will be to deliver exceptional service to our clients through various communication channels.

  • Respond to customer inquiries via email, chat, and phone in a timely and effective manner.
  • Maintain detailed records of customer interactions in our CRM system, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to ensure seamless customer experience and resolve any issues that may arise.
  • Identify opportunities to improve processes and enhance customer satisfaction, contributing to the company's growth and development.

Requirements:

  • Proven experience in customer service or a similar role, demonstrating strong ability to handle customer concerns effectively.
  • Strong verbal and written communication skills, excellent interpersonal and problem-solving abilities.
  • Able to multitask and stay organized in a fast-paced environment, high level of adaptability and flexibility.
  • Familiarity with CRM systems is a plus, but not essential.


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