Frontline Customer Service Specialist

1 day ago


Kolkata, West Bengal, India beBeeCustomerSupport Full time US$ 40,000 - US$ 75,000

Customer Support Associate

About the Role:

We are seeking an enthusiastic and customer-focused individual to provide exceptional support and ensure a positive customer experience. The successful candidate will be the primary point of contact for clients, delivering prompt and accurate information about products and services.

Main Responsibilities:
  • Serve as the main liaison for clients via phone, email, and chat.
  • Respond promptly to inquiries and provide detailed information about products and services.
  • Effectively resolve customer complaints while maintaining a positive attitude.
  • Maintain accurate records of client interactions and transactions.
  • Escalate complex issues to the relevant department for timely resolution.
Requirements:
  • Bachelor's degree or equivalent experience preferred.
  • 1-3 years of experience in customer-facing roles.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.


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