Senior Customer Experience Specialist

24 hours ago


Kolkata, West Bengal, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000

Unlock Your Potential as a Senior Officer

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As a Senior Officer, you will play a pivotal role in delivering exceptional customer experiences and driving sales growth to existing life insurance customers.

Key Responsibilities:">
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  • Relationship Management: Establish and strengthen relationships with your allocated customer base.">
  • Ensure retention of customers in our Book of Relations (existing customer database).">
  • Act as the single point of contact for customers for any query or complaint.">
">Sales Objectives:">
  • ">
  • Focus on cross-sell & up-sell opportunities within your allocated customers.">
  • Ensure successful completion of licensing as per MLI standards.">
">Measures of Success:">
  • ">
  • TAT adherence for updating our System - CRM Next.">
  • Successful completion of cross-sell/up-sell business goals month on month.">
  • Collection of payment/premium from 91-180 days due policies.">
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The ideal candidate will possess experience in sales of insurance/mutual funds/CASA/investments/loans/real estate. A minimum of six months exposure to life insurance is required, along with basic computer knowledge and good communication skills in English and regional languages.



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