
Head - Customer Experience
18 hours ago
Key Responsibilities
- Define, design and implement a customer service strategy tailored to the new product range and sales channels.
- Align customer service initiatives with broader company goals.
- Design, implement, and manage customer service training programs for all sales channels.
- Monitor training effectiveness and adjust content to address customer feedback and operational needs.
- Collaborate with channel managers to ensure consistent service delivery across different sales channels.
- Personally oversee customer service to high profile customers.
- Oversee the resolution of escalated customer issues from sales and support channels.
- Analyze customer feedback from in-store and online channels to drive improvements.
- Champion initiatives that improve customer journey, including in-store queue management, service flow, and complaint resolution.
- Support campaigns, promotions, and seasonal events with tailored customer service support and training.
- Ensure service policies adhere to legal and regulatory standards.
- Manage sensitive customer issues, including complaints, returns, and service failures, while protecting brand Bachelors degree in Business, Retail Management, Communications, or related field.
- 7+ years of customer service experience, with at least 3 years in a senior leadership role.
- Proven experience in developing and delivering training programs for customer service and frontline staff.
- Excellent leadership, communication, and coaching skills.
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Head of Expansion
11 hours ago
Kolkata, West Bengal, India beBeeStrategic Full time ₹ 20,00,000 - ₹ 25,00,000Cluster Head Job DescriptionThis role requires a strategic leader to drive growth and expansion of the cluster. The successful candidate will have overall responsibility for profit and loss, including key vendor/customer relationships.The Cluster Head will develop and execute a comprehensive expansion strategy to achieve aggressive growth targets and market...
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Head of Information Technology
5 days ago
Kolkata, West Bengal, India Client of Anthroplace Full timeJob title: Head -ITLocation: New Town, KolkataExperience: 15 to 20 YearsBudget: Maximum 80LPAJob Summary:The Head-IT will be responsible for leading the technology strategy, development, and execution of the company's e-commerce mobile application for building materials retail sales. This role requires deep expertise in software development, product...
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Head of Information Technology
6 days ago
Kolkata, West Bengal, India Client of Anthroplace Full timeJob title: Head -IT Location: New Town, Kolkata Experience: 15 to 20 Years Budget: Maximum 80LPA Job Summary: The Head-IT will be responsible for leading the technology strategy, development, and execution of the company's e-commerce mobile application for building materials retail sales. This role requires deep expertise in software development,...
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Head of Information Technology
4 weeks ago
Kolkata, West Bengal, India Client of Anthroplace Full timeJob title: Head -ITLocation: New Town, KolkataExperience: 15 to 20 YearsBudget: Maximum 80LPAJob Summary:The Head-IT will be responsible for leading the technology strategy, development, and execution of the company's e-commerce mobile application for building materials retail sales. This role requires deep expertise in software development, product...
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Head of Information Technology
2 weeks ago
Kolkata, West Bengal, India Client of Anthroplace Full timeJob title: Head -IT Location: New Town, Kolkata Experience: 15 to 20 Years Budget: Maximum 80LPA Job Summary: The Head-IT will be responsible for leading the technology strategy, development, and execution of the company's e-commerce mobile application for building materials retail sales. This role requires deep expertise in software development,...
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Cluster Head
4 weeks ago
Kolkata, West Bengal, India NowPurchase Full timeJob location - Kolkata.Company VisionNowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. We are building a rich, digital marketplace where Metal Manufacturers can procure high quality...
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Cluster Head
2 days ago
Kolkata, West Bengal, India NowPurchase Full timeJob location - Kolkata. Company Vision NowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. We are building a rich, digital marketplace where Metal Manufacturers can procure high...
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Cluster Head
18 hours ago
Kolkata, West Bengal, India NowPurchase Full timeCompany VisionNowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world be it transportation, construction and every machinery.We are building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted...
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CRM IT Head
6 days ago
Kolkata, West Bengal, India Client of Anthroplace Full timeJob Title: CRM IT Head Experience: 18 to 20 years in relevant profile Educational Qualification: Bachelor's/ Master's degree - Computer Science/ IT, preferably Budget : 60 LPA-70 LPA Industry : Preferably from Manufacturing Industry. Responsibilities: - 1. Developing and executing the overall CRM technology strategy, aligning it with the company's...
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CRM IT Head
4 weeks ago
Kolkata, West Bengal, India Client of Anthroplace Full timeJob Title: CRM IT Head Experience: 18 to 20 years in relevant profile Educational Qualification: Bachelor's/ Master's degree - Computer Science/ IT, preferably Budget : 60 LPA-70 LPA Industry : Preferably from Manufacturing Industry. Responsibilities: - 1. Developing and executing the overall CRM technology strategy, aligning it with the company's...